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What currency does this site use?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days processing time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@snatchedshaper.com .
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@snatchedshaper.com . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
My shipment was marked delivered but I have not received it (missing/stolen), what do I do?
First, check the outside of your home or location thoroughly, and check with your neighbors to be sure that it was not delivered to them by mistake. Unfortunately, we do not process refunds for shipments that were marked as delivered by USPS but are missing/stolen. If you are still unable to locate your shipment, there are some steps that you can take to investigate this with your local postal service further. If your shipment has been marked delivered by USPS (United States Postal Service) but has not been received, there is a process in place that will allow you to investigate. Here is a link to some steps that you can take with your local postal service for missing shipments:
https://www.usps.com/help/missing-mail.htm
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days, and can take a few days longer when there is a high volume of orders. Email us with any questions regarding your order at support@snatchedshaper.com
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you along the way! Please send us an email to support@snatchedshaper.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
